Frequently Asked Questions


What are your hours?

Our in-home studio is open Monday to Thursday from 10 am – 9 pm and on Saturdays and Sundays from 10-4. Please note that studio hours are by appointment only.

Sarah is available to shoot on location at the following times:

Niagara Region (+ Hamilton and Burlington)

Monday and Tuesday 10 am – 5 pm

Saturday and Sunday between 10 am – 5 pm

GTA (Oakville, Milton, Mississauga, Toronto)

Saturday and Sunday between 10 am – 5 pm

How Do I Book With You?

Please fill out our booking request form here.

When is the ideal time for newborn portraits?

The goal with newborn photography is to capture those beautiful sleepy moments when your babe seems utterly peaceful and otherworldly. Ideally, we like to aim for no later than fourteen days after baby arrives. This is why we ask that you book once you have an idea of your due date, and we’ll check in close to baby’s arrival to find out when they want to make their debut.

What’s the difference between shooting at home or in your studio?

We remember what it was like to have a brand new baby at home. Sometimes moms don’t want to leave their cozy cocoons, so we’re happy to come to you, complete with simple lighting set up and a selection of props and little adornments. Of course, a session in our studio is always the best way to take advantage of all of our backdrops and other bells and whistles. but we understand that sometimes it’s just not possible to travel within that precious two-week window when baby portraits are most ideal.

For family photos, or portraits of your older children, we prefer to shoot on location in an outdoor setting that is near and dear to you. The sloping ceilings of our home studio make it best suited to newborn photos only.

What do we need to prepare for our newborn photo shoot?

There’s really no preparation required for a newborn session. Make sure baby is well fed, and ideally sleepy. If we are coming to take photos in your home, please make sure we have access to a bright corner of your home, free of interruptions from pets or other family members and friends.

Can siblings be involved with a newborn shoot?

We love to capture siblings getting to know the newest member of the family. Because we like newborns to be very relaxed and sleepy, we ask that their little brothers or sisters join the shoot at the end. If you are bringing them to our studio, please include an additional adult to supervise them while they play in our waiting room, or better yet, bring them to the later half of the shoot.

When we come to you, kindly see that the other little ones are occupied elsewhere in the home until we’re ready to bring them into the fun.

Can you use props that we provide for newborn and baby photos?

We’re happy to incorporate your props, hats, and personal mementos as long as we feel like they pose no risk of injury to your baby.

How many people are included in your family portrait sessions?

Our family portrait sessions include up to six people. Additional family members are welcome for a small added fee.

Do you do engagement photos separately, or do I have to purchase a full wedding package?

Sarah is happy to do your engagement portraits separately, but she would also love the chance to capture your big day. Please check out our competitive introductory rate for wedding packages on our pricing page here.

How long is a photo shoot?

Our newborn shoots are the longest, and can last up to three hours. This is because we generally need baby to be fast asleep, and we’re willing to wait out any moments of fussiness. Family, children, engagement, maternity, and boudoir sessions are generally about 90 minutes long, though we’re usually willing to stay a little longer to capture that perfect shot.

How long does it take before my images are ready?

Sarah is currently working on a two-week turn around before your gallery of images are ready.

Does your price include photo editing?

Each session price includes 25-30 edited images. We only deliver our edited selections, to ensure you get the very best shots and to preserve the integrity of our brand. Our clients never have access to all of the images from the shoot, as there can literally be hundreds and it can be overwhelming to sort through. Not to worry, you can trust Sarah’s expert eye to choose the photos that will melt your heart.

How are images delivered?

Our images are always delivered digitally, and we love using Dropbox because our clients can each get a private gallery folder (lo-res images with a subtle Sarah Jamal Photography logo) that they can view and share with family and friends. One High Resolution image is also included that the client will select from the gallery. We strongly recommend that you save these images to your own secure hard drive or cloud.

Why do I need a High Resolution Image?

High resolution image files are required for sharp quality prints and enlargements, otherwise the printing quality is very poor.

Can I order prints from you?

If you are looking for large format or professional quality prints, we are happy to discuss this with you and offer you some pricing options.

What should I wear?

It’s easier to tell you what not to wear! Generally avoid patterns, checks, anything too busy, logos, and writing. We recommend choosing colours and textures that coordinate and compliment each other. If you’re truly stumped, there are some great ideas for kid or family portrait fashion and engagement photo fashion on our Pinterest page.

What should I bring?

For family or engagement photos, it’s a good idea to have a simple hair and makeup touch up kit with you including a brush, comb, some spray, and your basic cosmetics in case you need to do a quick fix. You are also welcome to bring a cozy blanket or quilt for outdoor photos, and any other props you might like to incorporate, though we always appreciate a head’s up on these so we can think of clever ways to make these items work.

Don’t see your question here? Please email us and we’ll be happy to help!